Richard Campagna has joined Tabula Rasa HealthCare as Senior Vice President, Third Party Administration Solutions. In this newly created role, Rich will be responsible for the overall business optimization of PeakTPA, including operational oversight, financial performance, and strategic direction.
Rich will oversee PeakTPA operations, including vendor management, business process outsourcing relationships, claims, call center, enrollment, accounting, configuration, provider network maintenance, reporting, and quality assurance.
An initial area of focus for Rich will be the Mphasis Business Process Outsourcing project. He will drive performance with “Get to Green” recovery plans, and overall efforts to support a superior client experience. He will work with Mphasis to establish an effective client success support model. Additionally, Rich will focus on the success of the Javelina platform implementations.
A seasoned healthcare executive, Rich has held senior leadership roles at Kaiser Permanente, Blue Shield of California, and several other plans and TPAs. He has led all aspects of health plan administration, including operations, customer experience, finance, technology, client sales and services, and contracting. He has expertise in government programs such as Medicare, the Affordable Care Act, and Medicaid, as well as in traditional health, life, pension, and long-term care services.
Rich is trained in quality improvement and Lean methodologies, having studied with Dr. W. Edwards Deming and Motorola University. He consistently executes best practices that enhance care and services while reducing costs.
Throughout his career, Rich has been driven to innovate with notable results. A company he led became the first in the nation to eliminate several barriers women faced in obtaining routine care. Additionally, administrative processes established under his leadership became industry standards in managed care, and his team at Kaiser Permanente received an innovation award for quality improvement by drastically reducing the time to enroll members into Medicare.